Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the smooth operation of Sinfully, Shangri-La’s food and beverage outlet. Requirements typically include hospitality or related experience, strong guest-service skills, good English communication, knowledge of restaurant procedures, and the ability to lead or guide service associates. The successful candidate is expected to maintain Shangri-La service standards, coordinate with kitchen and front-of-house teams, handle guest requests professionally, support training, monitor cleanliness and presentation, and help ensure accurate, efficient service. Flexibility for shifts, weekends, and holidays is essential, along with a friendly, dependable, and team-oriented approach.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its portfolio includes Shangri-La Hotels and Resorts, known for high standards of service, comfortable accommodations, distinctive dining, and resort experiences. In the Philippines, Shangri-La operates major properties in locations such as Manila, Cebu, and Boracay. The company emphasizes genuine hospitality, guest satisfaction, employee development, cultural awareness, and operational excellence. Food and beverage roles commonly involve working in internationally oriented teams and serving both local and overseas guests. Benefits may include staff meals, uniforms, training, service charge, accommodation support, or employee discounts, depending on the property and employment terms.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise businesses, and tourism operators regularly seek skilled service, culinary, housekeeping, and supervisory staff. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by local traditions and international hospitality practices. Island living can provide beaches, outdoor activities, relaxed communities, and a lower cost of living than many major global cities, although transport, weather, and access to services vary by island. Foreign workers generally need an employer-sponsored work permit and an appropriate visa, while Filipino applicants should confirm local employment and documentation requirements. Relocation planning should cover accommodation, transport, healthcare, banking, taxes, and typhoon-season conditions. Confirm salary, service charge, housing, contract terms, and visa sponsorship directly with Shangri-La before accepting an offer.