Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s business and guest-service strategy for the Chinese market in the Philippines. Responsibilities may include developing Chinese trade partnerships, growing inbound tourism, coordinating Mandarin-language services, supporting sales and marketing initiatives, and monitoring guest satisfaction and commercial performance. Candidates should have substantial experience in hotel operations, tourism, sales, or market development, preferably with strong knowledge of the Chinese travel market. Fluency in Mandarin and English, excellent communication and negotiation skills, cultural awareness, leadership ability, and willingness to travel are likely required. The successful candidate should be commercially focused, well connected, organized, and capable of working across multiple departments and properties.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other destinations. The company is known for attentive service, upscale accommodation, dining, wellness facilities, and strong connections with local communities. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Its workforce serves both international and domestic travelers, with particular attention to personalized experiences and regional markets, including China. Employees typically work in a multicultural, service-oriented environment with opportunities for professional development across hotel operations, commercial functions, and guest relations.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, travel, restaurants, retail, business services, technology, and education, especially in Manila, Cebu, Boracay, Palawan, and other major tourism centers. Filipino culture is welcoming, family-oriented, and influenced by Malay, Spanish, American, and Asian traditions. English is widely used, while Filipino and regional languages are common. Lifestyle ranges from busy urban living in Manila to relaxed coastal life on islands such as Cebu, Boracay, and Palawan. Living costs vary considerably, with Manila generally more expensive than provincial areas. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a work visa or relevant provisional status. Employers usually assist with applications, but requirements can change, so candidates should confirm details with Philippine immigration authorities before relocating.