Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring attentive guest service, smooth workflow, accurate billing, and compliance with Shangri-La standards. Requirements typically include a degree or diploma in hospitality, food and beverage, or a related field; several years of experience in hotel or upscale restaurant operations; strong knowledge of service procedures; and good English communication skills. The successful candidate should be hands-on, well-organized, commercially aware, and confident in leading and coaching a diverse team. Flexibility for shifts, weekends, and public holidays is expected, along with a professional appearance, calm problem-solving approach, and commitment to guest satisfaction.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are recognized for personalized service, comfortable surroundings, strong culinary offerings, and the brand promise of genuine care. In the Philippines, Shangri-La operates prominent hotels and resorts, including destinations in Manila, Cebu, and Boracay. The company provides opportunities in guest services, food and beverage, culinary operations, housekeeping, engineering, wellness, sales, and corporate support. Employees generally work in structured, service-focused environments with training, internal mobility, and exposure to international hospitality standards.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Luzon, Visayas, and Mindanao. Hospitality opportunities are concentrated in Manila, Cebu, Boracay, Palawan, and other resort destinations, while tourism, business services, retail, and education also provide work. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Lifestyle varies from busy metropolitan living to relaxed coastal communities, with generally affordable local food and transport, although rents in central Manila and major resorts can be high. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, commonly involving a Department of Labor and Employment authorization and immigration approval. Candidates should confirm requirements, healthcare, housing, taxes, and relocation support before accepting an offer. Weather is tropical, with a dry season and a rainy or typhoon season.