Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, ensuring orders are taken accurately, delivered promptly, and presented to Shangri-La standards. Candidates typically need hospitality or hotel experience, strong knowledge of food and beverage service, good English communication skills, and the ability to lead and coach service colleagues. The role requires flexibility for shifts, weekends, and holidays, along with a calm, courteous approach when handling guest requests or complaints. The successful candidate is expected to maintain hygiene and safety procedures, coordinate effectively with the kitchen and front office, monitor service quality, and help create a consistently warm and personalized guest experience.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired approach to service. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its Philippine properties are known for refined accommodation, restaurants, wellness facilities, events, and attentive guest service. Shangri-La places strong emphasis on employee training, hospitality standards, teamwork, and career development. Depending on the property, employees may receive service-charge participation, meals, uniforms, healthcare support, accommodation assistance, staff discounts, and opportunities to transfer within the wider group. The company generally seeks people who are professional, guest-focused, culturally aware, and comfortable working in a fast-paced international hotel environment.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao. Manila and Cebu provide the broadest range of hotel, restaurant, events, and corporate jobs, while resort destinations such as Boracay, Palawan, Bohol, Siargao, and Mactan offer seasonal and luxury tourism roles. Filipino workplace culture is generally welcoming, relationship-oriented, and respectful, with English widely used in hotels. Island living can provide beautiful beaches, outdoor activities, affordable local food, and a relaxed social atmosphere, although transport, healthcare, and internet access vary outside major cities. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; visitors cannot legally work. Employers commonly assist with Alien Employment Permits, visa processing, accommodation, and relocation details. Candidates should confirm salary, service charge, housing, medical coverage, contract terms, and probation conditions before moving.