Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring prompt, friendly service and compliance with Shangri-La service standards. Requirements generally include a hospitality or related qualification, previous experience in food and beverage service, strong product and beverage knowledge, good English communication skills, and the ability to lead a team. Candidates should be guest-focused, well presented, organized, and comfortable working outdoors, around swimming-pool facilities, and on rotating shifts, including weekends and holidays. Responsibilities may include staff coordination, order accuracy, stock control, cash and billing procedures, hygiene compliance, complaint handling, and maintaining a safe, clean service area. Experience in an international hotel or resort is an advantage.

About the employer

Shangri-La Group is a major international luxury hospitality company founded in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La properties are known for personalized service, high operating standards, extensive dining facilities, and resort experiences. In the Philippines, the group operates prominent hotels and resorts in destinations such as Manila, Cebu, and Boracay. Employees typically work in multicultural teams and receive exposure to international guest-service practices. Depending on the property and position, benefits may include service charge, staff meals, uniforms, medical coverage, training, employee discounts, and opportunities for internal or international career development. A Service Leader role is a supervisory position supporting smooth operations while coaching front-line colleagues and protecting the overall guest experience.

Working in Philippines

The Philippines offers varied opportunities in hotels, resorts, restaurants, tourism, diving, wellness, retail, and customer service. Major destinations include Boracay, Cebu, Palawan, Bohol, Siargao, and metropolitan Manila. Island life is generally warm, sociable, and community-oriented, with strong family values, English widely used, and activities centered on beaches, food, festivals, and outdoor recreation. Living costs vary: resort islands can be expensive, while Cebu and provincial areas may be more affordable. Transport can involve ferries, domestic flights, tricycles, and motorbikes. Foreign nationals normally need an employer-supported work visa or permit, commonly involving an Alien Employment Permit and appropriate immigration authorization; requirements depend on nationality and contract. Confirm sponsorship, accommodation, medical coverage, tax treatment, and travel arrangements directly with the employer before relocating.