Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning, delivery, and evaluation of employee training and service-quality programmes at Shangri-La. Requirements typically include a diploma or degree in hospitality, human resources, training, or a related field, along with previous experience in hotel learning and development or guest-service operations. The successful candidate should be confident facilitating workshops, coaching colleagues, monitoring service standards, preparing training records, and using feedback to improve performance. Strong communication, organisation, presentation, and interpersonal skills are essential. Experience with luxury hospitality, onboarding, service audits, and multicultural teams is highly valued. The role requires a professional, approachable, and adaptable person who can work collaboratively and maintain Shangri-La’s service standards.

About the employer

Shangri-La is an international luxury hospitality group founded in Asia and recognised for its distinctive Asian-inspired approach to warm, personalised service. The company operates luxury hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties generally focus on high-quality accommodation, restaurants, wellness facilities, meetings, and leisure experiences. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural awareness, and consistent service excellence. In the United Arab Emirates, the group has established a presence in the luxury hotel market and serves business travellers, families, tourists, and events clients. Working for the company can provide exposure to international hospitality standards, multicultural teams, structured training, and opportunities to progress within a global hotel organisation.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers coastal living, waterfront communities, and accessible destinations such as Abu Dhabi, Dubai, Ras Al Khaimah, and the Palm Islands. Hospitality, tourism, aviation, retail, events, finance, healthcare, construction, and technology provide substantial employment opportunities. The culture combines Emirati traditions, Islamic values, and a highly international population; respectful dress and behaviour are expected, especially during Ramadan. Lifestyle options range from luxury dining and shopping to beaches, desert excursions, water sports, and modern entertainment. Employers commonly sponsor work visas, medical checks, Emirates ID registration, and sometimes accommodation, transport, flights, or health insurance. Candidates should confirm the full package before relocating. Living costs can be high, particularly in Dubai and Abu Dhabi, so housing allowances matter. The climate is hot for much of the year, with milder winters. English is widely used in workplaces, although Arabic is the official language.