Captain - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Captain will supervise daily service at Summer Palace, Shangri-La Hong Kong, ensuring polished guest experiences and smooth coordination between front-of-house and kitchen teams. Requirements typically include several years of experience in fine-dining or luxury hotels, strong knowledge of food and beverage service, good English and Cantonese or Mandarin communication skills, and the ability to lead and train service colleagues. The successful candidate is expected to maintain Shangri-La service standards, handle guest requests and complaints professionally, support menu and wine knowledge, monitor cleanliness and service quality, and assist with opening, closing, and operational procedures. Flexibility to work shifts, weekends, and public holidays is essential.

About the employer

Shangri-La is a major Asian luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalized service, elegant properties, and its hospitality philosophy centered on genuine care for guests. Shangri-La Hong Kong is one of the company’s flagship city properties and includes the Michelin-starred Cantonese restaurant Summer Palace. Employees typically work in a multicultural environment with structured hotel procedures, training opportunities, and high expectations for presentation and service consistency. The company employs colleagues across guest services, food and beverage, culinary operations, housekeeping, engineering, and corporate functions. Benefits and compensation vary by position and may include meals, uniforms, medical coverage, staff rates, and other hotel-specific benefits.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Its culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese and Mandarin are valuable for guest-facing roles. Life is fast-paced, safe, and highly connected, with excellent public transport, diverse food, shopping, hiking, beaches, and a dense urban lifestyle. Housing is expensive, so employees should confirm accommodation, meal, medical, and transport benefits before relocating. Foreign nationals generally need an approved employment visa sponsored by an employer before starting work; the company normally provides supporting documents, while immigration approval is required. Applicants should check passport validity, qualifications, contract terms, and visa conditions. Hong Kong has no general minimum salary guarantee for expatriate hotel roles, so compare the offer with living costs and working hours.