Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor is responsible for protecting guests, colleagues, hotel property and confidential information at Shangri-La in Hong Kong. Typical requirements include relevant hotel, security or law-enforcement experience, supervisory capability, good physical fitness, strong observation skills and proficiency in Cantonese, English and preferably Mandarin. The role involves supervising security officers, monitoring CCTV and access points, responding to incidents, preparing reports, supporting emergency procedures and coordinating with police or other authorities when necessary. The successful candidate is expected to remain calm under pressure, demonstrate sound judgment, maintain professional grooming and confidentiality, and deliver courteous service while enforcing hotel policies. Shift work, including nights, weekends and public holidays, is normally required.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. The group is known for its Shangri-La Hotels and Resorts brand, which emphasizes warm Asian hospitality, high service standards and personalized guest experiences. Its properties commonly include accommodation, restaurants, banqueting facilities, spas, business services and extensive event operations. Shangri-La employs colleagues across guest services, food and beverage, engineering, finance, sales, security and hotel administration. The company generally promotes internal development, service excellence, cultural awareness and teamwork. In Hong Kong, its hotels serve international travelers, business guests, local residents and major events, creating a professional, multicultural environment where security staff play an important role in maintaining a safe and welcoming atmosphere.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, tourism, aviation, finance, retail, technology, healthcare and international business. Its hospitality sector regularly recruits security personnel, supervisors, front-office staff, chefs and event specialists. The culture blends Cantonese traditions with global influences; respect, punctuality and efficient communication are highly valued. Lifestyle options range from dense urban neighborhoods and excellent public transport to hiking trails, beaches and outlying islands. Housing can be expensive, particularly near central districts, although transport is reliable and many employees live in Kowloon or the New Territories. Foreign nationals normally need an employment visa sponsored by an eligible employer, with approval depending on qualifications, salary and labor-market requirements. Applicants should arrange a written offer, passport, academic or professional documents and proof of relevant experience. Cantonese is valuable for local security work, while English is commonly used in international hotels. Medical insurance and relocation support vary by employer.