Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, coordinating and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel management experience. The successful candidate should understand adult learning principles, coaching, performance development and Malaysian employment practices. Strong communication, presentation and organisational skills are essential, along with confidence working with employees at all levels. The role expects a proactive, approachable professional who can identify development needs, deliver engaging sessions, maintain training records, measure results and build a strong learning culture across the property.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are recognised for warm Asian hospitality, personalised service and high standards in guest care. Shangri-La properties typically offer accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences. The company places strong emphasis on employee development, service culture and career progression through structured learning programmes. In Malaysia, Shangri-La operates well-known hotels and resorts in locations such as Kuala Lumpur, Penang and Kota Kinabalu. A Learning & Development Manager supports the organisation by strengthening staff capabilities, maintaining service consistency and helping employees progress within the hospitality industry.

Working in Malaysia

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, events and corporate learning, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island life in Langkawi or Penang is generally relaxed, multicultural and community-oriented, with Malay, Chinese, Indian and international influences. Costs are usually lower than in major Western cities, although beachfront housing and imported goods can be expensive. Malaysia has tropical weather, excellent food, attractive beaches and convenient regional travel, but traffic and humidity may take adjustment. Foreign employees normally need employer sponsorship for an Employment Pass; the company usually handles approval and immigration procedures before work begins. Candidates should confirm visa eligibility, contract benefits, accommodation, medical coverage and relocation support. English is widely used in international hotels, while Malay is the national language and local cultural awareness is important.