Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang, building relationships with corporate clients, travel agents, event planners and wholesalers. Requirements typically include a diploma or degree in hotel management, business, marketing or a related field, along with several years of hotel sales experience. Strong knowledge of the Malaysian hospitality and tourism market, communication skills, negotiation ability and a proven record of achieving revenue targets are important. The successful candidate should be commercially minded, confident in presentations, willing to travel for sales calls and trade events, and able to work closely with revenue, marketing and operations teams.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and Africa under brands including Shangri-La, Kerry Hotels, JEN and Traders. The group is known for warm Asian hospitality, high service standards and comprehensive guest experiences. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located along Batu Feringgi Beach. Rasa Sayang focuses on upscale and luxury leisure travel, while Golden Sands is designed with families and resort holidays in mind. Employees can expect a structured international hotel environment, opportunities for professional development and exposure to leisure, corporate, meetings and events business.

Working in Malaysia

Penang Island is one of Malaysia’s most attractive locations for hospitality careers, with opportunities in hotels, restaurants, tourism, events, wellness and travel sales. George Town offers a lively mix of Malay, Chinese, Indian and international culture, while Batu Feringgi is known for beach resorts and a relaxed coastal lifestyle. Rent, food and transport are generally more affordable than in Kuala Lumpur, although popular beach areas can be pricier. The island has strong local food traditions, heritage architecture, festivals and convenient air connections. Foreign applicants normally need a Malaysian employer to sponsor an Employment Pass; approval depends on qualifications, salary and immigration requirements, and employees should not begin work before approval. Relocating candidates should budget for deposits, medical checks, insurance and initial accommodation. Penang is well suited to people seeking a balance of resort living, urban amenities and career growth.