Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager is responsible for overseeing restaurant booking operations, managing reservation systems, coordinating table allocations, and ensuring a smooth guest experience from enquiry to arrival. Candidates should have several years of experience in restaurant reservations, front office, or food and beverage operations, preferably within an upscale hotel or resort. Strong communication, organisation, customer-service, and problem-solving skills are essential, along with confidence using reservation and hotel systems. The successful candidate is expected to lead the reservations team, maintain accurate booking records, maximise restaurant occupancy, handle special requests and complaints professionally, and work closely with restaurant, events, and front-office departments. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalised service, refined accommodation, extensive dining concepts, and resort experiences built around its Shangri-La brand values. Its Malaysian properties include luxury city hotels and leisure resorts, serving business travellers, families, groups, and high-end holidaymakers. Employees typically work in a multicultural environment with structured hotel operations, guest-service standards, and opportunities to develop careers across departments and countries. Depending on the property, benefits may include staff meals, uniforms, training, medical coverage, service charge, accommodation or transport support, and preferential rates at group hotels. Exact benefits and salary vary by location, experience, and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, retail, and customer service, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Langkawi is a popular island destination with a relaxed lifestyle, beaches, nature activities, water sports, and a strong international tourism sector. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences reflected in food, festivals, languages, and daily life. Living costs are generally moderate, though resort islands can be more expensive for housing and imported goods. Employers commonly assist international hires with work-permit applications, but approval must be obtained before employment begins. Candidates should confirm visa sponsorship, accommodation, transport, medical coverage, service charge, and contract terms. English is widely used in hospitality, while Malay is useful for everyday communication. Relocation is easiest with organised employer support and sufficient savings for initial expenses.