Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and team leadership. The role typically requires a degree in hospitality or business management and substantial experience in luxury hotels or resorts, preferably in a senior operational position. Strong knowledge of rooms, food and beverage, guest relations, budgeting, and hotel systems is expected. The successful candidate should be commercially minded, visible with guests and colleagues, calm under pressure, and able to lead a multicultural team. Excellent English communication, decision-making, problem-solving, and a willingness to work flexible hours, weekends, and holidays are essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and premium properties in both city and resort locations. Its Philippine portfolio includes well-established luxury hotels and island resorts serving business travellers, families, and leisure guests. Shangri-La places strong emphasis on guest experience, employee development, cultural awareness, sustainability, and operational excellence. Benefits for management roles may include accommodation or housing support, meals, health coverage, travel-related privileges, service charge, and performance incentives, although the exact package depends on the property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in rooms, food and beverage, guest services, sales, and hotel management. Life on the islands is generally relaxed and community-oriented, with a strong family culture, friendly local communities, excellent beaches, diving, outdoor activities, and a wide variety of regional food. Resort living can be quieter and more limited than city life, with fewer shopping, healthcare, and transport options on smaller islands. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documentation. Employers often assist with permits, accommodation, flights, and relocation, but these terms should be confirmed before accepting an offer. Tropical weather, seasonal storms, and transport delays should also be considered when planning a move.