Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports hotel sales, marketing and communications activities in Malaysia. Typical requirements include a diploma or degree in hospitality, business, marketing or a related field, along with administrative, coordination or hotel experience. Strong written and spoken English, computer proficiency, organisation skills and attention to detail are expected. Knowledge of local markets, social media, customer relationship management and event coordination is useful. The candidate should be professional, commercially aware, responsive and comfortable working with guests, corporate clients, travel partners and internal departments. Flexibility, teamwork and the ability to manage several deadlines are important in a busy luxury-hotel environment.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, elegant accommodation, high-quality dining, wellness facilities and distinctive destination experiences. Its Malaysian portfolio includes hotels and resorts in locations such as Kuala Lumpur, Penang, Kota Kinabalu and other major leisure destinations. Shangri-La places strong emphasis on guest satisfaction, cultural understanding, employee development and professional service standards. A Sales & Marketing Coordinator would typically work closely with commercial, reservations, events, public relations and operational teams to promote the property, support revenue generation and maintain relationships with business partners and guests.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, retail and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Island life is generally relaxed and outdoors-oriented, with beaches, diving, hiking and water activities, while larger towns provide shopping, healthcare and international schools. Malaysian culture is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, with English widely used in business and hospitality. Living costs vary: resort islands can be more expensive than mainland cities, especially for imported goods and accommodation. Foreign employees normally need an employer-sponsored Employment Pass, and the employer usually manages approval and immigration procedures. Candidates should confirm visa eligibility, accommodation, insurance, taxes and relocation support before accepting an offer.