Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the planning and daily operation of family-focused activities, events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, recreation or a related field, along with several years of experience in hotel operations, children’s programming, events or guest services. The successful candidate should be organised, energetic and confident supervising teams, coordinating schedules, managing vendors and maintaining high safety standards. Strong communication and customer-service skills are essential, as is the ability to engage children and families from different cultures. Flexibility to work weekends, public holidays and changing shifts is expected. First-aid, child-safety or event-management training would be advantageous.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its properties are known for personalised service, refined accommodation, dining, wellness facilities and family-friendly experiences. Shangri-La Singapore is a large urban resort set within landscaped grounds near Orchard Road, offering rooms, suites, restaurants, meeting facilities and recreational activities. The hotel places strong emphasis on genuine hospitality, guest wellbeing and memorable experiences for families, business travellers and event clients. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La network.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, events, food and beverage, finance, technology and healthcare. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its festivals, neighbourhoods and excellent hawker food. Life is safe, efficient and convenient, although rent and everyday expenses can be high. Public transport is clean and reliable, and beaches, parks, shopping areas and cultural attractions are easy to reach. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or relevant work permit; approval depends on salary, qualifications and current government criteria. New arrivals should arrange accommodation, insurance, banking and tax registration, and budget carefully for housing. English is widely used in workplaces, making relocation comparatively straightforward.