Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, checking income postings, reconciling financial records, investigating discrepancies and ensuring compliance with internal controls. Candidates should have a degree or diploma in accounting, finance or hospitality management, along with several years of hotel finance or income-audit experience. Familiarity with hotel property-management systems, point-of-sale systems, Microsoft Excel and accounting procedures is expected. The successful candidate should be detail-oriented, ethical, analytical and comfortable supervising a team. Strong communication skills, the ability to meet reporting deadlines and knowledge of local tax and financial regulations are important. Experience with an international hotel group and professional English communication would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, strong attention to detail and the brand promise of genuine care. Shangri-La employs colleagues across hotel operations, food and beverage, finance, engineering, wellness and guest services. In Indonesia, the group has operated prominent luxury properties and serves both international visitors and domestic travellers. Employees generally work in multicultural environments with structured operating standards, training opportunities and career mobility within the wider group. The company places emphasis on hospitality excellence, integrity, teamwork and creating memorable guest experiences while maintaining sound commercial and financial controls.

Working in Indonesia

Indonesia offers opportunities in hotels, resorts, restaurants, tourism, finance, technology and education, particularly in Bali, Java, Lombok and the larger cities. Bali is popular with expatriates for its beaches, international community, wellness scene and relaxed lifestyle, although traffic, seasonal tourism and rising housing costs can be challenges. Java, including Jakarta and Surabaya, offers broader corporate opportunities and more urban amenities. Indonesian culture values hospitality, respect for elders, family ties and religious diversity; modest dress and sensitivity to local customs are appreciated. Foreign employees normally need employer sponsorship and an appropriate work and stay permit before starting employment. Tourist visas should not be used for paid work. Relocation usually involves arranging accommodation, health insurance, banking, tax registration and a local mobile connection. Conditions and visa rules can change, so applicants should confirm requirements with the employer and Indonesian immigration authorities.