Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager oversees daily hotel operations, guest satisfaction, service standards, departmental performance, and operational coordination in support of the General Manager. Candidates typically need a degree in hospitality, hotel management, or a related field, together with substantial experience in luxury or international hotels, including supervisory or management responsibility. Strong leadership, communication, problem-solving, financial awareness, and knowledge of Philippine hospitality operations are expected. The successful candidate should be guest-focused, commercially minded, hands-on, and comfortable working across departments, handling operational challenges, coaching colleagues, and representing Shangri-La’s service standards. Flexibility, cultural awareness, and the ability to work shifts, weekends, and public holidays are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong6 Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and properties in major cities and resort destinations. In the Philippines, Shangri-La operates prominent hotels and resorts, including locations in Manila, Cebu, and Boracay. Employees generally work in a structured, multicultural environment with strong emphasis on guest care, operational excellence, professional presentation, and teamwork. Benefits for management roles may include accommodation or housing support, meals, medical coverage, service charge, travel privileges, and career development, depending on the property and employment terms.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort islands, particularly in hotels, restaurants, tourism, wellness, and water-based activities. Island life is generally warm, relaxed, and community-oriented, with strong Filipino traditions, English widely used, and excellent seafood and outdoor recreation. Costs vary: resort islands can be expensive for housing and imported goods, while local transport and food may be affordable. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, with requirements handled through Philippine authorities; entering as a tourist does not authorize employment. Relocation usually involves arranging accommodation, medical checks, tax registration, banking, and transport from the nearest airport. Candidates should confirm salary, service charge, housing, flights, insurance, contract duration, and visa sponsorship directly with Shangri-La before accepting.