Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Sinfully) oversees daily restaurant operations, ensuring excellent guest service, smooth team coordination, accurate order handling, and compliance with hygiene and safety standards. Candidates are generally expected to have a hospitality or related qualification, previous food-and-beverage experience, and supervisory or team-leading exposure. Strong communication, leadership, customer-service, and problem-solving skills are important, along with a professional appearance and the ability to work flexible shifts, weekends, and holidays. Familiarity with point-of-sale systems, food safety procedures, and beverage or restaurant operations is advantageous. The successful candidate should be guest-focused, organized, commercially aware, and capable of motivating colleagues in a busy luxury-hotel environment.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for warm Asian hospitality, high service standards, distinctive dining, and comprehensive guest facilities. In the Philippines, Shangri-La operates established urban and resort properties, including destinations in Manila, Cebu, and Boracay. The company typically offers structured training, career development, employee benefits, and opportunities to work within an international hotel network. A Service Leader in food and beverage supports the brand by maintaining consistent service quality, leading colleagues during busy periods, and helping create memorable dining experiences while meeting operational, hygiene, and guest-satisfaction standards.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Common vacancies include restaurant service, housekeeping, culinary, front office, engineering, wellness, and guest-relations roles. Filipino culture is welcoming, family-oriented, and strongly influenced by English, Spanish, Asian, and local traditions; English is widely used in hotels and business. Lifestyle varies from busy urban living to relaxed island communities, with beaches, diving, festivals, and affordable local food as major attractions. Foreign workers generally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa; requirements can change, so confirmation with the employer and Philippine immigration authorities is essential. Relocation costs, accommodation, transport, healthcare, and taxation should be clarified before accepting an offer. Many resorts provide meals, uniforms, service charge, or staff accommodation, but this is property-dependent.