Waiter / Waitress - Hung Tong (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Hung Tong, Shangri-La Hong Kong, is expected to provide attentive and efficient table service, take orders accurately, explain menu items, serve food and beverages, clear tables, and maintain high restaurant standards. Candidates should have relevant restaurant or hotel experience, good communication skills, a pleasant and professional manner, and the ability to work well in a fast-paced team. Cantonese and English are typically valuable for this role, while knowledge of Chinese cuisine and hospitality service is advantageous. Flexibility to work shifts, weekends, and public holidays is expected. Strong customer focus, reliability, personal presentation, and a willingness to learn are essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined service, comfortable surroundings, and its Asian heritage of warm hospitality. Shangri-La Hong Kong is a prominent luxury hotel in the city, offering guestrooms, restaurants, meeting facilities, and guest services for business and leisure travellers. Hung Tong is associated with the hotel’s Chinese dining offering and focuses on quality cuisine and attentive service. Employees generally work in a structured, guest-focused environment with opportunities for hospitality training, career development, and internal mobility. Benefits and employment conditions vary according to the specific contract and position.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. The culture blends Cantonese traditions with international influences, and dining, festivals, family life, and respect for service are important parts of daily life. Hong Kong has excellent public transport, lively neighbourhoods, convenient shopping, hiking trails, beaches, and a fast-paced urban lifestyle. Rent can be high, especially in central areas, so many workers choose shared accommodation or live in the New Territories. Foreign nationals normally require an appropriate employment visa sponsored by an employer before starting work; eligibility depends on qualifications, experience, salary, and the role. New arrivals should arrange accommodation, healthcare coverage, banking, and an identity card after approval. Cantonese is valuable for customer-facing hospitality roles, while English is widely used in hotels.