Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s Chinese-market business and guest experience strategy in the Philippines. Requirements typically include strong hospitality or tourism leadership experience, excellent knowledge of Chinese travel and luxury-consumer markets, commercial awareness, and fluency in Mandarin and English. The successful candidate should be capable of developing partnerships, driving Chinese guest arrivals and revenue, coordinating with hotel departments, and representing the brand with travel agencies, corporate partners, and diplomatic or community groups. Strong communication, negotiation, cultural understanding, team leadership, and the ability to work across sales, marketing, operations, and guest relations are essential. Flexibility, professionalism, and a genuine commitment to Shangri-La service standards will be expected.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, distinctive resort experiences, and strong attention to guest comfort. Its Philippines portfolio includes prominent city hotels and resort properties serving leisure travelers, business guests, events, and luxury clientele. Shangri-La places importance on employee development, cultural awareness, responsible business practices, and personalized service. A director working with Chinese operations would typically collaborate with commercial, guest-service, food and beverage, revenue, and executive teams to strengthen the company’s appeal to Chinese-speaking travelers and business partners.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism destinations. Common roles include hotel management, sales, food and beverage, resorts, events, wellness, and travel operations. Filipino culture is welcoming, relationship-oriented, and strongly influenced by family, English-language education, Christianity, and diverse regional traditions. Lifestyle varies from busy, modern cities to relaxed coastal communities; living costs are generally lower than in many major international business centers, although upscale districts can be expensive. Foreign nationals normally need an appropriate work visa or permit arranged with employer support, while entry and residence rules depend on nationality and contract length. Candidates should verify current immigration requirements, taxation, healthcare, housing, and relocation benefits before accepting an offer. Manila provides the widest professional network, while island destinations offer a slower pace and strong tourism exposure.