Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, efficient staffing, accurate billing, proper beverage and food presentation, and compliance with Shangri-La standards. Requirements typically include a diploma or degree in hospitality or a related field, several years of food and beverage experience, and supervisory or managerial experience in a hotel, restaurant, lounge, or bar. Strong communication, leadership, guest-relations, problem-solving, and English skills are expected. The successful candidate should be organized, commercially aware, service-focused, able to coach colleagues, and comfortable working flexible shifts, weekends, and holidays in a busy luxury-hotel environment.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for personalized service, comfortable surroundings, dining facilities, wellness offerings, and a strong emphasis on genuine hospitality. In the Philippines, the group has operated well-known properties in destinations including Manila, Cebu, and Boracay. Employees generally work within structured luxury-service standards and may receive training, staff meals, uniforms, healthcare or insurance support, service-charge participation, and opportunities for career development, depending on the property and employment terms. Benefits and salary vary according to location, experience, and whether the role is locally hired or part of an international assignment.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for food and beverage, rooms, culinary, wellness, and guest-service professionals. Filipino culture is warm, family-oriented, respectful, and highly sociable; English is widely used in hotels and business. Lifestyle varies from busy urban living to relaxed island communities, with beaches, diving, festivals, and affordable local food. Costs are generally lower outside Manila and major resort centers, although rent in popular tourist areas can be high. Filipino citizens need standard employment documents, while foreign nationals normally require employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. Candidates should confirm housing, transportation, taxes, benefits, and visa responsibility directly with the employer before relocating.