Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer is expected to support the hotel’s technology systems, including networks, hardware, software, guest Wi-Fi, property-management systems and user accounts. Typical requirements include a diploma or degree in Information Technology, computer science or a related field, along with several years of hotel or corporate IT experience. Candidates should be comfortable troubleshooting under pressure, managing vendors, maintaining cybersecurity and data-protection standards, documenting incidents and assisting colleagues with technical issues. Strong communication, customer service, organisation and problem-solving skills are important. Experience with hospitality systems, Microsoft technologies, networking and IT support procedures would be advantageous. The role may involve shift work, weekends, on-call support and occasional work outside normal office hours.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, distinctive properties and warm, personalised guest experience. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its Malaysian portfolio includes luxury city hotels and resort properties, supported by restaurants, spas, meeting facilities and leisure services. Shangri-La places strong emphasis on service excellence, employee development, teamwork and cultural sensitivity. Technology teams play an important role in keeping hotel operations reliable, secure and guest-friendly, from reservations and communications to internet access and business systems. Employment benefits can vary by property but may include staff meals, uniforms, training, accommodation or transport assistance, and discounted stays, subject to company policy.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, IT support, finance, engineering, tourism and customer service, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah and Sarawak. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in tourism and business. Lifestyle ranges from busy city living to relaxed coastal communities, with affordable food, tropical weather and easy access to beaches, diving and rainforests. Langkawi, Penang, Tioman, Perhentian and the Sabah islands are popular destinations, although island living can be seasonal and more limited for shopping or healthcare. Foreign nationals normally need an employer-sponsored Employment Pass before starting work; the employer generally handles the application. Confirm eligibility, salary, accommodation, insurance and relocation costs directly with Shangri-La before accepting an offer.