Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) is responsible for supervising daily in-room dining operations, coordinating orders, maintaining service standards, and supporting a smooth guest experience. Candidates typically need hotel or restaurant experience, strong knowledge of food and beverage service, good English communication skills, and the ability to lead and coach team members. Attention to detail, sound product knowledge, a professional manner, and confidence in handling guest requests or complaints are expected. Flexibility to work shifts, weekends, and public holidays is essential. Experience with hotel point-of-sale systems and luxury hospitality standards would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and leisure experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, Makati Shangri-La, Shangri-La Mactan in Cebu, and Shangri-La Boracay. Employees generally work in guest-focused, multicultural environments where teamwork, presentation, service consistency, and attention to detail are highly valued. Benefits may include service charge, meals, uniforms, training, health coverage, and staff accommodation or transport depending on the property and position.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, especially in hotels, restaurants, tourism, wellness, and events. Workplaces are generally friendly and team-oriented, while Filipino culture places strong value on courtesy, family, community, and welcoming guests. Island life can be relaxed and outdoors-focused, with beaches, diving, local food, and lively festivals, although transport and internet access may be less convenient outside major centres. Foreign applicants normally need an employer-sponsored work permit and visa before legally working; requirements vary by nationality and contract, so confirmation with the employer and Philippine immigration authorities is important. Relocation packages, accommodation, meals, and transport differ by property. New arrivals should budget for deposits, commuting, healthcare, and occasional travel between islands.