Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring prompt, courteous service, accurate orders, proper cash handling, cleanliness, and compliance with food-safety and hotel standards. Candidates should have hospitality or food-and-beverage experience, preferably in an upscale hotel or resort, with knowledge of beverages, point-of-sale systems, and service procedures. Strong communication, leadership, problem-solving, and guest-service skills are expected. The role requires a professional appearance, attention to detail, flexibility to work shifts, weekends, and holidays, and the ability to coach team members while maintaining a relaxed but efficient poolside experience.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. Its properties are known for attentive service, comfortable surroundings, strong dining concepts, and a distinctive Asian-influenced approach to hospitality. In the Philippines, Shangri-La operates established luxury resorts and city hotels, including properties in Manila, Cebu, and Boracay. Employees typically work in an international environment with structured operating standards, training opportunities, staff benefits, and potential career mobility within the wider group. A Service Leader in Food and Beverage supports frontline teams and plays an important role in protecting the guest experience, revenue performance, hygiene standards, and reputation of the resort.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Common roles include food and beverage service, housekeeping, culinary work, front office, engineering, diving, wellness, and hotel management. Life varies by island: Manila is busy and urban, Cebu combines city amenities with beaches, while Boracay and Palawan offer a slower, tourism-focused lifestyle. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in hotels and business. Costs are generally lower than in many Western countries, though popular tourist islands can be expensive during peak season. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and local identification. Before relocating, confirm accommodation, transportation, medical coverage, contract terms, seasonal conditions, and whether service charge or meals are included.