Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La service standards. Typical requirements include a diploma or degree in hospitality, human resources, training, or a related field, along with hotel experience and strong communication skills. The candidate is expected to coordinate induction and departmental training, maintain training records, assist with performance and service-quality initiatives, and work closely with department leaders. Experience in luxury hospitality, learning-management systems, coaching, and guest-service standards is advantageous. The role requires organisation, confidence in presenting to employees, cultural awareness, discretion, and the ability to motivate colleagues at different levels.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant properties, and emphasis on genuine care. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties typically focus on personalised guest experiences, high service standards, professional development, and strong local cultural connections. In the United Arab Emirates, the company operates prominent luxury hotels and resorts, including properties in Dubai and Abu Dhabi. Employees commonly work in multicultural teams and may receive benefits such as accommodation or housing support, meals, transportation, medical coverage, annual leave, airfare, and staff discounts, although packages vary by property and contract.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, tourism, retail, events, and corporate jobs. Opportunities are particularly strong in luxury hotels, restaurants, resorts, airlines, wellness, entertainment, and visitor services. The culture is multicultural and conservative, with Islamic traditions influencing dress, public behaviour, and working practices; respect for local customs is important. Lifestyle options range from modern city living and beaches to desert activities, shopping, and international dining. Most expatriates need employer sponsorship, a work permit, residence visa, medical screening, and an Emirates ID. Employers often arrange visa processing and may provide housing, transport, insurance, or flights. Candidates should confirm salary, accommodation, probation, leave, and end-of-service benefits before relocating. Living costs, especially in Dubai and Abu Dhabi, can be high.