Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives guest orders by telephone, explains menu items, confirms preferences and dietary requirements, enters orders accurately, and coordinates timely delivery with the kitchen and service team. Candidates should have hospitality or food-and-beverage experience, strong communication skills, a pleasant telephone manner, good English and preferably Cantonese or Mandarin. Attention to detail, basic computer skills, personal presentation, and the ability to remain calm during busy periods are important. The role requires flexibility for rotating shifts, weekends and public holidays. Candidates are expected to provide efficient, courteous service while following food-safety, payment, and hotel service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for attentive Asian-inspired hospitality, high service standards and properties serving business and leisure travellers. Its Hong Kong hotels are established luxury destinations with restaurants, lounges, banqueting facilities, wellness services and in-room dining operations. Shangri-La typically provides structured training, employee meals, staff benefits and opportunities for internal progression, although package details vary by property and position. Employees are expected to demonstrate professionalism, genuine care for guests, teamwork and consistent attention to detail. The group offers career paths across rooms, food and beverage, culinary, events, administration and other hotel functions.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, events, retail, finance and professional services, with international brands and a busy year-round visitor economy. Life is fast-paced and convenient, supported by an excellent MTR network, buses, ferries and extensive urban services. Hong Kong Island combines dense commercial districts with neighbourhoods such as Central, Wan Chai and Causeway Bay, while beaches, hiking trails and outlying islands provide easy escapes. Cantonese is the main local language, but English is widely used in business and hospitality; Mandarin is also valuable. Rents are high, so many newcomers share accommodation or live in Kowloon or the New Territories. Overseas employees normally need an employer-sponsored employment visa, with eligibility based on qualifications, experience and a genuine job offer. Applicants should confirm visa sponsorship, accommodation, medical coverage, service charge and working hours before relocating.