Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The candidate should understand adult learning, performance development and service standards, and be confident presenting to employees at all levels. Strong communication, organisation and coaching skills are essential. The role also expects the manager to identify development needs, maintain training records, support succession planning and ensure programmes meet Shangri-La standards and local requirements.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and properties ranging from city hotels to beach resorts. Shangri-La hotels commonly provide accommodation, dining, wellness, events and business facilities, supported by structured operational and leadership development programmes. The company places strong emphasis on guest satisfaction, colleague engagement, service culture and internal career growth. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu, offering opportunities for professionals in hotel operations, commercial functions, engineering, finance, human resources and learning and development.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur and on islands or coastal destinations such as Penang, Langkawi, Tioman and parts of Sabah. Resorts and hotels regularly recruit in front office, food and beverage, housekeeping, culinary operations, wellness, sales, engineering and training. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in tourism workplaces. Lifestyle varies from busy urban living to relaxed beach or nature-based communities; living costs are generally lower outside Kuala Lumpur, though island housing and transport can be seasonal. Foreign employees normally require employer-sponsored work authorisation, typically an Employment Pass, and should secure approval before starting work. Relocation planning should cover accommodation, medical insurance, banking, transport and local registration. Weather is tropical year-round, with monsoon patterns varying by coast.