Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive room, group and event business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Responsibilities typically include developing corporate and leisure accounts, managing key clients, preparing sales plans, conducting property visits, negotiating contracts, following up on leads and meeting revenue targets. Candidates should have a degree or diploma in hospitality, business or a related field, with several years of hotel sales experience, ideally in an upscale resort or international hotel. Strong communication, presentation, negotiation and relationship-building skills are essential. The successful candidate should be commercially minded, target-driven, well organised, willing to travel for business development and comfortable working with international guests and partners.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive destination properties. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, two established beachfront resorts located in Batu Ferringhi. Rasa Sayang focuses on luxury accommodation, wellness, dining and refined guest experiences, while Golden Sands offers family-friendly facilities and recreational activities. Both properties serve leisure travellers, weddings, meetings, conferences and corporate groups. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations, sales and the wider Shangri-La network.

Working in Malaysia

Penang Island is one of Malaysia’s best-known destinations, combining beaches, heritage, food and a lively urban lifestyle. Job opportunities are strongest in hotels, restaurants, tourism, events, retail, healthcare, education and shared services, particularly around George Town and Batu Ferringhi. The culture is multicultural, with Malay, Chinese, Indian and international influences, and English is widely used in hospitality and business. Lifestyle options range from affordable local food and cafés to beach activities, hiking, shopping and a busy arts scene. Rent and transport are generally more affordable than Kuala Lumpur, although beachfront areas cost more. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling the application and approvals. Candidates should secure a formal offer, confirm salary and benefits, arrange accommodation and check current Malaysian immigration requirements before relocating.