Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees booking operations, guest enquiries, table availability, reservation systems and coordination with restaurant and front-office teams. Candidates typically need a diploma or degree in hospitality, food and beverage, or a related field, along with several years of reservations, restaurant or hotel experience. Strong communication, organisation, sales awareness and computer skills are expected. The role requires excellent knowledge of reservation procedures, professionalism when handling VIP guests, attention to detail and the ability to manage busy periods calmly. The successful candidate is expected to maximise covers and revenue, maintain accurate records, resolve guest concerns and coach team members while consistently delivering Shangri-La service standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. The company is known for warm Asian hospitality, personalised guest service and high-quality accommodation, dining, wellness and events. Its Malaysian properties include city hotels and resort destinations, serving business travellers, leisure guests, families and major events. Shangri-La places strong emphasis on service culture, staff development, operational excellence and creating memorable guest experiences. Depending on the property, employees may work in restaurants, accommodation, banquets, spa, sales or other hotel departments. Benefits and compensation vary by location, experience, seniority and company policy.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island destinations such as Langkawi and Penang combine beach or heritage lifestyles with active hospitality industries. The culture is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, with English widely used in tourism and business. Living costs are generally moderate, though resort islands and central Kuala Lumpur can be more expensive. Expect warm, humid weather, excellent food, public holidays and a relaxed social atmosphere. Foreign employees normally need employer sponsorship for an employment pass, and should secure approval before starting work. Employers often assist with documentation, accommodation or relocation, but packages differ. Research housing, healthcare, transport, taxation and local regulations before moving.