Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a bachelor's degree or equivalent hospitality or business experience, several years of hotel sales experience, and a strong record in MICE or corporate account development. Candidates should understand the Indonesian and international events markets, maintain an established client network, and communicate confidently in English and Indonesian. The role expects strong negotiation, presentation, forecasting and relationship-building skills, alongside the ability to meet revenue targets, coordinate with operations and deliver excellent guest experiences. Flexibility for travel, site inspections, client meetings and occasional weekend or evening events is also expected.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Shangri-La offers accommodation, dining, meetings, weddings, leisure facilities and wellness services, supported by a strong focus on personalised guest experiences. In Indonesia, the group has operated prominent luxury hotels and resorts serving business travellers, leisure guests, weddings and MICE clients. Employees typically work in a multicultural environment with structured service standards, commercial targets and opportunities for professional development. Benefits and compensation vary by property and may include service charge, accommodation or meals, health coverage, staff rates and performance incentives.

Working in Indonesia

Indonesia offers varied opportunities for hospitality professionals across Bali, Java, Lombok, Batam and other resort islands. Bali is the most established international tourism market, with strong demand for hotel sales, events, weddings and MICE expertise; Jakarta and Surabaya provide larger corporate markets, while Lombok and Batam are growing destinations. Indonesian culture values courtesy, community, respectful communication and religious awareness, with customs varying between regions. Lifestyle can range from busy urban living to beach-oriented island life, although traffic, humidity and seasonal tourism peaks should be considered. Foreign employees generally need an employer-sponsored work permit and appropriate limited-stay visa, with the company handling much of the immigration process. A signed employment contract, passport validity, medical checks and compliant documentation are normally required. Candidates should confirm salary, service charge, housing, tax, insurance, relocation support and visa responsibilities before accepting an offer.