Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in leading daily resort operations, maintaining luxury service standards, and coordinating accommodation, food and beverage, guest relations, finance, engineering, and security teams. Shangri-La would typically expect a degree in hotel management, business, or a related field, with substantial experience in luxury hotels or resorts and previous leadership responsibility. Strong knowledge of Philippine hospitality, budgeting, quality assurance, revenue performance, and guest recovery is valuable. The successful candidate should be visible, commercially minded, calm under pressure, and capable of motivating multicultural teams. Excellent English communication, sound judgment, and a genuine commitment to guest satisfaction and colleague development are essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, extensive guest facilities, and strong emphasis on personalized experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La Boracay and Shangri-La The Fort, Manila. Its resorts and hotels typically offer restaurants, wellness facilities, meeting spaces, recreational activities, and extensive guest services. Employees work in multicultural environments and are generally expected to demonstrate professionalism, attention to detail, cultural awareness, and a strong service mindset. Compensation varies by property, seniority, and benefits, with management roles often including meals, accommodation assistance, medical coverage, incentives, and travel or staff privileges.

Working in Philippines

The Philippines offers varied opportunities in hotels, resorts, restaurants, tourism, business services, technology, education, and healthcare. Major employment hubs include Manila, Cebu, Clark, Davao, Boracay, and Palawan. Boracay and Palawan provide a relaxed island lifestyle, beaches, water activities, and strong seasonal tourism, while Manila and Cebu offer broader career options, shopping, nightlife, and international transport. Filipino culture is welcoming, family-oriented, English-friendly, and strongly influenced by regional traditions and hospitality. Living costs vary considerably; island locations may be more expensive for imported goods and housing. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and 9(g) work visa. Employers often assist with applications, relocation, accommodation, medical checks, and local registration. Candidates should confirm salary, housing, tax, insurance, and transport arrangements before relocating.