Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, client communication, appointment scheduling, reports, presentations and coordination of promotional campaigns. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, along with strong organisational, communication and computer skills. Previous experience in hotel sales, marketing or customer service is advantageous. The role requires attention to detail, initiative, professional grooming and the ability to manage multiple deadlines. Familiarity with Microsoft Office, social media and hotel systems may be useful. The successful candidate should be service-oriented, commercially aware and comfortable working with guests, corporate clients, travel partners and internal departments.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for refined service, comfortable accommodation, restaurants, leisure facilities and strong local character. In Malaysia, Shangri-La operates established city and resort properties, including hotels in Kuala Lumpur, Penang, Kota Kinabalu and other locations. The company places strong emphasis on genuine hospitality, guest satisfaction, teamwork and professional development. A Sales & Marketing Coordinator would typically work closely with sales, revenue, public relations, events, reservations and operational departments to promote the property, maintain client relationships and support business growth. Duties and working conditions may vary depending on the specific Shangri-La property and local market.

Working in Malaysia

Malaysia offers varied hospitality and commercial opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and major resort destinations. Island locations such as Langkawi, Penang, Tioman, Redang and the Perhentians provide a relaxed lifestyle, beaches, diving, island cuisine and strong tourism employment, although transport and housing can be more limited than in cities. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels and business, while Bahasa Malaysia is the national language. Accommodation, food and transport costs vary considerably by destination. Foreign nationals normally need an employer-sponsored employment pass arranged before starting work, with eligibility depending on salary, qualifications and immigration approval. Candidates should confirm sponsorship, medical requirements, accommodation, taxes and relocation support directly with Shangri-La.