Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee records, attendance, payroll coordination, benefits administration, training, and staff relations. Candidates should have a diploma or degree in Human Resources, business administration, or a related field, along with hotel or hospitality experience and knowledge of Indonesian employment practices. Strong communication, organization, confidentiality, and problem-solving skills are essential. The successful candidate is expected to support department managers, maintain accurate documentation, handle employee concerns professionally, and uphold Shangri-La’s service standards and workplace policies. Familiarity with HR systems, Indonesian labor regulations, and spoken English would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Australia. The company is known for warm Asian hospitality, high service standards, and a strong focus on guest comfort. Its properties typically offer accommodation, restaurants, meeting facilities, wellness services, and leisure activities. In Indonesia, Shangri-La has operated prominent hospitality properties serving business and leisure travelers, including in Jakarta and other major destinations. Employees work in a multicultural environment where professionalism, teamwork, personal presentation, and attention to detail are highly valued. The group also emphasizes staff development, internal mobility, ethical conduct, and consistent brand standards. Specific benefits and career opportunities vary by property, position, experience, and local employment regulations.

Working in Indonesia

Indonesia is an archipelago with diverse destinations and employment prospects. Bali offers the largest concentration of resort, restaurant, wellness, and tourism jobs, while Java, especially Jakarta and Surabaya, provides opportunities in business hotels, administration, finance, and corporate services. Lombok, Batam, and the coastal islands have growing resort and marine-tourism sectors. Local culture is community-oriented and religiously diverse, with respectful dress, punctuality, and sensitivity to customs appreciated in the workplace. Living costs vary considerably: Jakarta and popular Bali areas are relatively expensive, while smaller cities can be more affordable. International hires generally need an employer-sponsored work authorization and KITAS; working on a tourist visa is not permitted. Employers usually guide the immigration process, contracts, medical checks, and relocation arrangements. Learning basic Indonesian makes daily life and workplace communication easier.