Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate will provide attentive food and beverage service in the Valley Wing Summit Room at Shangri-La Singapore. Typical responsibilities include welcoming guests, taking and serving orders, setting and clearing tables, explaining menu items, processing bills, maintaining service standards, and coordinating with the kitchen and other departments. Candidates should have relevant restaurant, hotel, or hospitality experience, good spoken English, a pleasant and professional manner, and strong customer-service skills. Attention to detail, teamwork, grooming, reliability, and the ability to work shifts, weekends, and public holidays are expected. Knowledge of food safety and additional languages would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, distinctive properties, and guest-focused experiences. Shangri-La Singapore is a large luxury hotel set amid extensive tropical gardens near Orchard Road. It offers guest rooms and suites, restaurants, meeting facilities, wellness services, and leisure amenities. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and opportunities to build careers across hotel departments and the wider Shangri-La network. The company places importance on professionalism, genuine care, teamwork, and creating memorable experiences for guests.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, orderly, and generally respectful of punctuality and workplace standards. Life is convenient, safe, and active, with excellent public transport, varied food, shopping, parks, and entertainment. Housing can be expensive, so employees should compare staff accommodation, shared rooms, and rental options carefully. Foreign employees generally need an employer-sponsored work pass; hospitality roles may use permits or passes subject to salary, nationality, quota, and government requirements. Secure a written offer before relocating, check medical and document requirements, and budget for deposits, transport, insurance, and daily expenses. Singapore’s tropical climate is hot and humid year-round, with frequent rain.