Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, reconciling income from rooms, restaurants, banquets, retail and other outlets, and ensuring accurate postings and internal controls. Candidates typically need a diploma or degree in accounting, finance or hotel management, along with several years of hotel finance or income-audit experience. Familiarity with hotel systems, point-of-sale reports, spreadsheets and financial controls is expected. The successful candidate should be detail-oriented, ethical and confident investigating discrepancies, preparing reports and meeting deadlines. Good communication skills are important because the role works closely with Front Office, Food and Beverage, Revenue and Finance teams. Supervisory experience and knowledge of Indonesian tax and accounting practices would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, comfortable accommodation, extensive food and beverage operations, wellness facilities and service-focused guest experiences. Shangri-La places strong emphasis on colleague development, operational standards and personalised customer care. Hotel finance roles support the accuracy, transparency and commercial performance of each property, working across departments to protect revenue and improve reporting quality. Benefits may vary by location but can include meals, accommodation or transport support, medical coverage, service charge, staff rates and training opportunities. Exact conditions depend on the Indonesian property, employment contract and local regulations.

Working in Indonesia

Indonesia offers opportunities in hotels, resorts, restaurants, tourism, finance, diving, wellness and events, particularly in Bali, Java, Lombok and the Riau Islands. Bali is the most internationally connected island, with a strong expatriate community, active hospitality sector and lifestyle built around beaches, temples, cafés and outdoor activities. Local culture values community, respect, religious observance and appropriate dress, especially near temples and during ceremonies. Living costs vary: tourist areas can be expensive, while local neighbourhoods are more affordable. Foreign employees normally need employer sponsorship and the appropriate work and stay permits; working on a tourist visa is not permitted. Employers generally guide candidates through immigration, medical checks and registration. Before relocating, confirm salary, accommodation, service charge, insurance, tax treatment, contract length and transport arrangements, and allow time to adjust to traffic, humidity and regional customs.