Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, financial performance, service standards, and team leadership. Candidates typically need a degree in hospitality or business, substantial experience in hotel operations, and proven leadership in an upscale or luxury property. Strong communication, problem-solving, budgeting, and commercial skills are expected, together with a guest-focused mindset. The role may involve coordinating rooms, food and beverage, events, engineering, security, and support departments. Candidates should be flexible, professionally presented, comfortable working under pressure, and willing to work rotating shifts, weekends, and holidays. Experience with international hotel brands and knowledge of Philippine tourism are advantageous.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for its Asian-inspired hospitality, emphasis on personalized guest service, and wide range of business, leisure, dining, wellness, and event facilities. Shangri-La properties in the Philippines include well-established urban hotels and resort destinations, serving international travelers, local guests, corporate clients, and events. Employees generally work within structured international standards while adapting service to local culture. Career opportunities span hotel operations, culinary services, rooms, finance, engineering, sales, wellness, and senior management, with training and internal mobility available in many properties.

Working in Philippines

The Philippines is an archipelago offering varied work and lifestyle options. Manila and nearby areas provide the broadest opportunities in luxury hotels, business travel, events, and corporate hospitality, while Cebu, Boracay, Palawan, and other resort destinations focus more on tourism and leisure operations. Filipino culture is warm, family-oriented, and strongly service-minded; English is widely used in workplaces. Living costs vary considerably, with resort islands often having fewer housing choices and higher prices for imported goods. Residents enjoy beaches, diving, hiking, festivals, and a relaxed social atmosphere, although tropical weather and traffic can be challenging. Foreign hires normally need an employer-sponsored work permit and appropriate visa, commonly coordinated with Philippine immigration authorities. Confirm requirements before relocating, and clarify accommodation, tax, insurance, flights, and contract benefits with Shangri-La.