Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the smooth daily operation of Sinfully, Shangri-La’s food and beverage venue. Requirements typically include relevant restaurant or hotel experience, strong knowledge of service standards, good communication skills, and the ability to lead and coach team members. The successful candidate is expected to supervise service, maintain guest satisfaction, handle requests or complaints professionally, coordinate with the kitchen and other departments, and ensure compliance with hygiene, safety, and brand procedures. Flexibility, attention to detail, a positive attitude, and willingness to work shifts, weekends, and holidays are important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related businesses worldwide. Its properties are recognized for warm Asian hospitality, high service standards, distinctive dining, and thoughtful guest experiences. In the Philippines, Shangri-La operates established hotels and resorts, including properties in Manila and Boracay, offering accommodation, restaurants, meeting facilities, wellness services, and leisure experiences. Employees typically work in a structured international environment with training, career development, and opportunities to move between departments or properties. The company places strong emphasis on genuine care, professionalism, teamwork, cultural awareness, and consistent attention to detail. A service leader in food and beverage is expected to represent these values while supporting colleagues and delivering an enjoyable, polished experience to every guest.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao. Manila and Cebu provide the broadest range of hotel, restaurant, events, and management roles, while Boracay, Palawan, Bohol, and other resort islands offer strong seasonal demand for food and beverage, front office, diving, and guest-experience staff. Filipino culture is welcoming, family-oriented, sociable, and strongly influenced by English-language communication. Island living can be relaxed and outdoors-focused, with beaches, boating, diving, and affordable local food, although transport, weather, healthcare access, and utilities vary by location. Foreign applicants generally need an employer-sponsored Alien Employment Permit and appropriate work visa, commonly a 9(g) pre-arranged employee visa. Candidates should secure a written offer before relocating, confirm accommodation and benefits, budget for deposits and travel, and check local immigration requirements.