Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate—Front Office (Receptionist) welcomes guests, manages check-in and check-out, handles reservations and guest requests, provides information, processes payments, and supports smooth daily front-desk operations. Candidates should have a friendly, professional manner, clear communication skills, basic computer and administrative ability, and strong attention to detail. Previous hotel or customer-service experience is preferred, while familiarity with front-office systems and spoken English is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm under pressure and deliver Shangri-La’s service standards. Knowledge of Indonesian and additional languages may be beneficial.

About the employer

Shangri-La is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and guest-focused experiences. Its Indonesian properties typically serve leisure travelers, business guests, families, and international visitors, offering accommodation, restaurants, events, wellness facilities, and local experiences. Shangri-La places emphasis on teamwork, professional presentation, cultural awareness, and personalized service. Employees may receive structured training, career development opportunities, staff benefits, and exposure to international hotel operations. Exact benefits and service-charge arrangements vary by property, position, and employment contract.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Sumatra, Sulawesi, and other islands. Bali is the largest tourism market, with many hotel, resort, restaurant, wellness, and guest-service roles; Jakarta and other Java cities offer stronger corporate and business-hotel opportunities. Local culture values courtesy, community, religious observance, and respectful dress, with Hindu traditions prominent in Bali and diverse Muslim, Christian, and indigenous traditions elsewhere. Lifestyle ranges from busy urban living to relaxed coastal communities, though housing and transport costs vary considerably. Foreign workers generally need employer sponsorship and the appropriate work and residence permits; working on a tourist visa is not permitted. Employers commonly assist with documentation, accommodation, and relocation details. Applicants should confirm salary, service charge, medical cover, accommodation, contract terms, and permit responsibility before accepting an offer.