Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead business and guest-service initiatives for Chinese-speaking markets, helping increase bookings, partnerships, revenue, and guest satisfaction. Requirements typically include strong hospitality or tourism management experience, fluency in Mandarin and English, knowledge of Chinese travel preferences, and proven leadership skills. The candidate should understand sales, marketing, hotel operations, and international guest relations. Responsibilities may include developing Chinese-market strategies, managing corporate and travel-trade relationships, supporting on-property teams, coordinating cultural and language standards, and monitoring commercial performance. The role requires excellent communication, negotiation, organization, cultural awareness, and flexibility to work with senior management and multicultural teams.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its hotels, resorts, and residences across the world. The group operates properties in major cities and leisure destinations, with a strong reputation for warm Asian hospitality, high service standards, and personalized guest experiences. Shangri-La hotels commonly serve international business and leisure travelers, offering accommodation, restaurants, wellness facilities, meetings, and destination experiences. In the Philippines, the company has established properties in locations such as Manila, Cebu, and Boracay. Its workforce is multicultural and service-focused, with opportunities spanning hotel operations, commercial functions, food and beverage, engineering, finance, and guest services. A senior Chinese-operations position would support the company’s international customer strategy and strengthen relationships with Chinese travelers, travel agencies, corporate partners, and other tourism stakeholders.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, restaurants, tourism, travel agencies, diving, events, and business services, particularly in Manila, Cebu, Boracay, Palawan, and other established destinations. Filipino culture is welcoming, family-oriented, English-friendly, and influenced by Malay, Spanish, American, and Asian traditions. Island life can be relaxed and outdoors-focused, with beaches, diving, hiking, festivals, and fresh seafood, although transport, internet, healthcare, and shopping are more limited in remote areas. Manila and Cebu provide broader professional services and international connections, while Boracay and Palawan emphasize resort employment and tourism. Foreign employees generally need an employer-sponsored work permit and appropriate visa, commonly processed with assistance from the hiring company. Candidates should confirm tax, accommodation, insurance, transport, and dependent-visa arrangements before relocating. Costs vary considerably between major cities and resort islands.