Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished food and beverage service, guest satisfaction, hygiene, staff performance, and achievement of departmental targets. Applicants should have several years of experience in hotel or upscale restaurant operations, strong knowledge of food and beverage service, and proven supervisory or management experience. Excellent English communication, leadership, problem-solving, guest-recovery, and organizational skills are expected. The successful candidate should be service-oriented, commercially aware, comfortable managing shifts and busy periods, and able to coach multicultural teams while maintaining Shangri-La’s luxury service standards. Flexibility to work weekends, holidays, and varied shifts is normally required.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, distinctive properties, and comprehensive guest experiences covering accommodation, dining, wellness, and events. Shangri-La Hotels in the Philippines serve both local and international travelers and commonly provide opportunities in food and beverage, rooms, culinary operations, sales, engineering, and guest services. Employees typically work in multicultural teams and are expected to demonstrate professionalism, attention to detail, genuine care for guests, and commitment to the company’s service values. Benefits may include meals, uniforms, service charge, health coverage, training, and employee accommodation or transport, depending on the property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in major destinations including Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Hotels, resorts, restaurants, cruise operations, and tourism businesses regularly recruit food and beverage supervisors, chefs, front-office staff, housekeepers, and service managers. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed, beach-focused pace in island destinations. Living costs are usually lower than in many international hotel markets, although central Manila and popular resort areas can be expensive. Foreign workers normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) visa; tourist status does not authorize employment. Candidates should confirm sponsorship, accommodation, taxes, insurance, and relocation support directly with the employer before accepting an offer.