Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer supports the hotel’s technology operations, including networks, hardware, software, guest-facing systems, cybersecurity, user accounts and technical troubleshooting. Candidates should have a diploma or degree in Information Technology, Computer Science or a related discipline, with several years of hotel or service-industry IT experience. Familiarity with hotel-management systems, property-management systems, Microsoft environments, networking and IT security is valuable. The role requires strong communication, problem-solving and customer-service skills, along with the ability to respond quickly to operational issues, support colleagues and vendors, maintain documentation, and work flexible hours when required. Experience in a Shangri-La or comparable international hotel would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its Malaysian properties include hotels and resorts in destinations such as Kuala Lumpur, Penang, Sabah and other major travel locations. The group is known for Asian-inspired hospitality, high service standards, full-service accommodation, restaurants, wellness facilities and conference offerings. Employees typically work in multicultural teams and receive exposure to international hotel systems and operating practices. Benefits can vary by property and may include meals, uniforms, staff rates, medical coverage, training and career-development opportunities. Shangri-La generally values genuine hospitality, professionalism, teamwork, attention to detail and a strong commitment to guest satisfaction.

Working in Malaysia

Malaysia offers opportunities in hotel operations, IT, tourism, finance, education, manufacturing and digital services. Island and coastal destinations such as Penang, Langkawi, Sabah and Sarawak provide resort, restaurant and technology-related employment, while Kuala Lumpur has the broadest corporate market. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in professional and tourist settings. Lifestyle ranges from busy city living to relaxed beaches, with affordable food, tropical weather and good regional travel links. Foreign nationals normally need an employer-sponsored Employment Pass before starting work; the hiring company submits the application and the pass is tied to the approved role. Candidates should confirm sponsorship, housing, tax, healthcare and dependent arrangements before relocating. Costs are generally moderate, though prime resort areas can be more expensive.