Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, coordinates service delivery, maintains guest satisfaction, and supports the Food and Beverage team. Candidates typically need hospitality or hotel experience, preferably in room service or a similar restaurant operation, strong communication skills, professional grooming, and knowledge of food safety and service standards. The role requires leadership, organization, attention to detail, and the ability to manage guest requests, orders, billing, and service recovery. Flexibility to work rotating shifts, weekends, and holidays is expected. Experience with hotel systems and knowledge of Shangri-La service standards would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The brand is known for warm Asian hospitality, high service standards, comfortable accommodations, and strong food and beverage operations. In the Philippines, Shangri-La properties serve business and leisure travelers in major destinations such as Manila and Cebu. Employees generally work in structured, guest-focused environments with opportunities for training, internal mobility, and international career development. Benefits and employment conditions vary by property and local regulations, but hospitality roles may include service charge, meals, uniforms, insurance, and other staff benefits.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Hotels, resorts, restaurants, cruise businesses, and tourism companies regularly hire service, culinary, housekeeping, and supervisory staff. Filipino culture is generally warm, family-oriented, and welcoming, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach communities; costs are usually lower outside Manila, although popular resort islands can be expensive. Foreign nationals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. A tourist visa does not authorize employment. Relocating workers should confirm contract terms, accommodation, transport, medical coverage, taxes, and local registration before arrival.