Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring attentive service, accurate orders, responsible alcohol service, cleanliness, and compliance with hotel standards. The role typically requires experience in food and beverage service, preferably in a luxury hotel or resort, along with good knowledge of beverages, point-of-sale systems, hygiene procedures, and guest-service practices. Candidates should be confident leading a team, training colleagues, handling guest concerns, coordinating with the kitchen and bar, and maintaining service efficiency during busy periods. Strong communication skills, a professional appearance, flexibility for shifts, and a genuine hospitality mindset are expected. Familiarity with English and local service procedures is generally essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, upscale accommodation, and extensive dining, leisure, and wellness facilities. Shangri-La properties typically offer structured training, internal career development, and opportunities to work with international guests and multicultural teams. In the Philippines, the group operates prominent hotels and resorts, including properties in Manila and island destinations. Employees are generally expected to demonstrate professionalism, attention to detail, teamwork, and a strong commitment to guest satisfaction. Benefits and service-charge arrangements vary by property, position, and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, with demand for staff in food and beverage, housekeeping, front office, wellness, and guest activities. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, English, and international hospitality practices. Island living can provide a relaxed lifestyle, beaches, outdoor activities, and lower daily costs than many major cities, although transport, healthcare access, and supplies may be more limited in remote areas. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements can include an Alien Employment Permit and an approved work visa. Employers may assist with documentation, accommodation, meals, transportation, and relocation, but these benefits should be confirmed in writing. Local employees should check the exact contract, service charge, working hours, and statutory benefits.