Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning, delivery, and evaluation of employee training and service-quality programs. Requirements typically include a diploma or degree in hospitality, human resources, education, or a related field, along with experience in hotel training, learning and development, or guest-service operations. Strong presentation, facilitation, communication, organization, and coaching skills are expected. The successful candidate should understand hospitality standards, be confident working with employees at different levels, and use feedback and performance data to improve service. Experience with onboarding, compliance training, learning records, and luxury-hospitality standards is advantageous. Flexibility, cultural awareness, professionalism, and a genuine commitment to developing colleagues are essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for personalized service, elegant accommodations, destination resorts, and its Shangri-La hospitality philosophy. Its properties commonly include restaurants, spas, meeting facilities, and extensive guest-experience services. Shangri-La places strong emphasis on service excellence, colleague development, cultural awareness, and creating memorable experiences for guests. In the United Arab Emirates, the group operates luxury properties serving leisure travelers, business guests, residents, and events. Employees typically work in a multicultural environment with structured brand standards, training programs, and opportunities to build careers across hotel operations and international locations.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah, with coastal resorts and many hospitality opportunities. Hotels, restaurants, tourism, events, retail, aviation, and wellness businesses regularly recruit international professionals. Life combines modern cities, beaches, desert activities, shopping, and a diverse expatriate community. The culture is welcoming but conservative: dress respectfully in public, observe local laws, and be mindful of Islamic traditions, especially during Ramadan. Employers normally sponsor an employment visa, work permit, medical examination, and Emirates ID after hiring; employees should not work on a tourist visa. Relocation packages vary and may include accommodation, transport, flights, insurance, and annual leave. Costs are highest in Dubai and Abu Dhabi, while other emirates can be more affordable. Reliable public transport is available in major cities, although a car is useful outside them.