Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, recording food and beverage orders accurately, explaining menu items, confirming special requests, and coordinating with the kitchen and service team for timely delivery. Candidates should have previous experience in hotel food and beverage, room service, reservations, or a guest-contact role. Strong communication skills, a pleasant telephone manner, attention to detail, basic computer knowledge, and good English are expected; Cantonese and Mandarin are valuable in Hong Kong. The role requires flexibility for shifts, weekends, and public holidays, along with a professional appearance and a strong commitment to Shangri-La’s service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong and known for its distinctive Asian-inspired service. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels focus on warm, personalized guest experiences, high-quality dining, wellness, and attentive service. In Hong Kong, the group has a strong local presence and is recognized as an established employer within the luxury hotel sector. Employees may receive benefits such as staff meals, uniforms, training, medical coverage, hotel discounts, and opportunities for internal or international career development, depending on the property and employment contract.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. The culture blends Chinese traditions with global influences, and Cantonese is widely spoken, while English is common in professional and hospitality settings. Life is fast-paced, safe, and highly connected, with excellent public transport, varied dining, shopping, hiking, beaches, and a vibrant nightlife. Accommodation can be expensive, especially in central areas, so many employees share apartments or live in districts with better value and convenient transport. Foreign nationals generally need an employment visa sponsored by a Hong Kong employer before starting work. The employer normally supports the application, while applicants provide qualifications, experience, and proof of a genuine job offer. New arrivals should budget for deposits, transport, healthcare, and initial living costs.