Service Centre Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Centre Officer handles guest telephone calls and requests, provides accurate information, records messages, arranges services, and coordinates with housekeeping, engineering, restaurants, and other hotel departments. Candidates should have hotel or customer-service experience, strong communication and problem-solving skills, a pleasant telephone manner, and good computer literacy. Fluency in English and Cantonese is generally expected, while Mandarin is advantageous. The role requires flexibility for rotating shifts, including weekends and public holidays, attention to detail, discretion, and the ability to remain calm while managing multiple requests. A service-focused attitude and professional presentation are essential.

About the employer

Shangri-La is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. The group is known for its Asian-inspired service culture, comfortable accommodations, restaurants, meeting facilities, and resort experiences. Shangri-La hotels typically emphasize genuine hospitality, personalized guest care, operational excellence, and employee development. In Hong Kong, the company operates prestigious properties serving business travelers, leisure guests, families, and international events. Employees may benefit from structured training, internal career opportunities, hotel discounts, and exposure to a multicultural working environment. Exact benefits, working hours, and employment terms depend on the individual property and contract.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, and professional services. The culture combines Cantonese traditions, international influences, efficient public transport, and a fast-paced business environment. Lifestyle options range from dense urban neighborhoods and excellent dining to hiking trails, beaches, outlying islands, and vibrant cultural districts. Rent can be high, particularly near Central and popular residential areas, so many employees share apartments or live in districts connected by the MTR. Overseas candidates normally require an employer-sponsored work visa under Hong Kong’s employment arrangements and must meet qualification and salary requirements; they cannot usually begin work before approval. Employers may assist with documentation, but relocation costs, accommodation, and flights vary. Cantonese is valuable for daily life, while English is widely used in international workplaces.