Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service across front office and operational departments. Requirements typically include a hospitality or business qualification, several years of hotel experience, strong knowledge of guest relations and hotel procedures, and excellent English communication skills. Experience with hotel property-management systems is advantageous. The successful candidate is expected to lead colleagues confidently, resolve complaints professionally, coordinate with housekeeping, food and beverage, engineering, and security teams, manage emergencies, and maintain Shangri-La’s service standards. Flexibility is essential, as the role commonly includes rotating shifts, weekends, and public holidays.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant properties, and strong emphasis on genuine care. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. In the Philippines, Shangri-La properties are established in major destinations such as Manila, Cebu, and Boracay, serving business travelers, holidaymakers, and large events. Employees generally work in structured, service-focused environments with opportunities for training and career progression. The company looks for people who are warm, professional, culturally aware, and committed to delivering memorable guest experiences while maintaining operational discipline and high standards of safety and quality.

Working in Philippines

The Philippines offers hospitality opportunities across Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations, particularly in hotels, resorts, restaurants, diving, events, and tourism services. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Island life can be relaxed and scenic, offering beaches, water sports, fresh seafood, and a lower cost of living than many major international cities, although transport, healthcare, and utilities may be less convenient outside urban centers. Foreign employees normally need an employer-sponsored work permit and an appropriate visa; working on a tourist visa is not permitted. Employers commonly assist with documentation, but applicants should confirm arrangements before relocating. Research accommodation, local transport, health insurance, weather conditions, and the specific island’s connectivity before accepting a position.