Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes for hotel colleagues, including orientation, service standards, leadership development and compliance training. Candidates typically need a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel training or operational experience. Strong communication, facilitation and organisational skills are essential, as is confidence working with employees at all levels. The successful candidate should understand hospitality standards, identify development needs, maintain training records and help build a positive learning culture aligned with Shangri-La’s service values.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with properties ranging from city hotels to beachfront resorts. The group is known for its warm Asian hospitality, personalised guest service and strong emphasis on colleague development. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. A Learning & Development Manager supports the company’s service culture by strengthening employee capabilities, promoting consistent standards and helping colleagues progress into future leadership roles.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared-service businesses. Popular island destinations include Langkawi, Penang, Pangkor and the islands of Sabah, while Kuala Lumpur and Johor provide broader corporate employment options. Life is generally affordable compared with many major international cities, although accommodation in central Kuala Lumpur and resort areas can be expensive. Malaysian culture is diverse, combining Malay, Chinese, Indian and Indigenous traditions, with excellent food and a generally welcoming social environment. Coastal living offers beaches, diving and a slower pace, but transport and healthcare may be more limited on smaller islands. Foreign employees normally need an Employment Pass arranged and sponsored by their employer before starting work. Applicants should confirm eligibility, contract benefits, accommodation, insurance and tax obligations. Families may require dependent passes, and relocation planning should include housing, schooling and access to transport.