Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving room and resort sales for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. The role typically requires a degree or diploma in hospitality, business, marketing or a related field, together with several years of hotel sales experience and a strong network among corporate, leisure, wholesale and MICE clients. The successful candidate should be commercially minded, confident in negotiations, comfortable meeting clients, and able to develop sales plans, manage accounts, monitor market trends and achieve revenue targets. Excellent communication, presentation and organisational skills are expected, along with strong knowledge of Penang and wider Malaysian markets. Experience with luxury or international hotel brands is advantageous.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. The brand is known for personalised service, elegant accommodation, extensive dining facilities and a strong focus on guest experience. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located in Batu Ferringhi and serving leisure, family, corporate and group travellers. Rasa Sayang is positioned as an upscale luxury resort, while Golden Sands offers a family-oriented beachfront experience. Employees generally work within an international hotel environment with opportunities to develop skills in sales, operations, guest service and commercial strategy. Benefits may include meals, uniforms, staff accommodation or allowances, medical coverage, discounts and performance-related incentives, depending on the employment package.

Working in Malaysia

Penang is a Malaysian island and mainland state destination known for George Town's UNESCO-listed heritage, diverse food culture, beaches and relaxed coastal lifestyle. Hospitality, tourism, events, property, education, healthcare and digital services provide regular employment opportunities, particularly around George Town and Batu Ferringhi. Local culture blends Malay, Chinese, Indian and colonial influences, with festivals, temples, mosques, markets and excellent street food. Living costs are generally lower than Kuala Lumpur, although beachfront areas can be more expensive. Public buses, e-hailing services and private vehicles are the main transport options. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet Malaysian immigration requirements before work begins. Candidates should confirm visa sponsorship, accommodation, insurance, tax, relocation support and contract terms directly with Shangri-La. Penang is well connected by air and bridge links to mainland Malaysia.