Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager is responsible for managing dining reservations, coordinating table availability, handling guest enquiries, and supporting the restaurant team in delivering a smooth booking experience. Requirements typically include a diploma or degree in hospitality, hotel management, or a related field, along with several years of restaurant reservations, front-office, or food-and-beverage experience. Strong communication, organisation, computer, and customer-service skills are expected. The successful candidate should be confident using reservation systems, able to manage busy periods and special requests, and capable of leading or coordinating reservations staff. Fluency in English is normally required; additional languages and experience with luxury hotels or Shangri-La standards are advantageous.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, comfortable accommodation, destination dining, wellness facilities, and strong attention to guest experience. Shangri-La hotels in Malaysia include city and resort locations, serving business travellers, families, leisure guests, and events. The group places emphasis on warm Asian hospitality, professional development, sustainability, and consistent international operating standards. Employees may work in multicultural teams and receive exposure to luxury hotel operations, food and beverage, guest relations, and commercial functions. Specific benefits, accommodation arrangements, and career progression vary by property and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, retail, and wellness, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi, Penang, and Sabah provide island lifestyles with beaches, outdoor activities, seafood, and a slower pace, while Kuala Lumpur offers broader career options and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hospitality. Living costs vary, with resort islands often requiring careful budgeting for housing and transport. Foreign employees generally need an employer-sponsored Employment Pass or suitable work permit arranged before starting work; requirements depend on nationality, salary, and role. Employers may assist with documentation, accommodation, flights, and relocation, but these benefits should be confirmed in writing. Malaysia has tropical weather, so practical clothing and health insurance are advisable.