Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager oversees daily hotel operations, guest satisfaction, service standards, financial performance, and coordination between operational departments. The role generally requires a degree in hotel management, business, or a related field, along with substantial experience in luxury hospitality and proven leadership ability. Strong knowledge of rooms, food and beverage, guest relations, budgeting, and staff development is expected. The successful candidate should be commercially aware, calm under pressure, highly visible to guests, and capable of maintaining Shangri-La’s service standards. Excellent English communication, problem-solving skills, cultural awareness, and flexibility to work weekends, holidays, and rotating schedules are essential.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for refined service, strong guest relationships, and the Asian hospitality values represented by its name. Shangri-La properties typically offer accommodation, restaurants, wellness facilities, meeting venues, and leisure experiences, with many resorts located in prominent beach and island destinations. In the Philippines, the company operates well-known luxury properties in locations such as Makati, Cebu, and Boracay. Employees are generally expected to demonstrate professionalism, warmth, attention to detail, integrity, and a commitment to continuous service improvement.

Working in Philippines

The Philippines offers hospitality opportunities throughout Metro Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Tourism creates jobs in hotel management, food and beverage, guest services, wellness, events, and marine activities. Filipino culture is welcoming and community-oriented, with English widely used in business and hotels. Island life can be relaxed and outdoors-focused, featuring beaches, diving, boating, local food, and a lower cost of living than many international destinations, although prices vary considerably by resort area. Major cities provide better transport, healthcare, and shopping, while remote islands may involve limited services and seasonal logistics. Foreign employees normally need an employer-sponsored work permit and appropriate visa or an Alien Employment Permit; requirements should be confirmed with Philippine authorities and the employer. Relocation planning should include accommodation, health insurance, tax obligations, transport, weather, and typhoon preparedness.